Dispatcher I – II – III

Classification: Non-Exempt

Salary Grade/Level/Family/Range: I-5, II-8, III-9

Reports to: Manager, Meter Infrastructure and Dispatch

Date: 04/30/2025

JOB DESCRIPTION

Summary/Objective

Dispatcher I – Provide constant, rapid and accurate communications between field units and operations base.

Dispatcher II – In addition to the above, must effectively be able to:

1. Reviews TWACS voltage reports and sends appropriate field personnel to check locations that are found to be out of normal parameters.
2. Works with field technicians during TWACS maintenance to send TCT diagnostic commands and review the response status and signal strengths.
3. Works within the TWACS AclaraOne software and reviews necessary reports to aid in maintaining the TWACS database.
4. Operates the storm mode functions on AclaraOne to disable and enable commands being processed by individual or groups of substations when necessary.
5. Must be able to perform path modifications and run alternate path map functions when field personnel change the feed on line sections.

Dispatcher III – In addition to the above, must effectively be able to:

1. Reviews PPM Disc/Recon tab to identify prepay locations with no DSI and makes orders for installs.
2. Must have a thorough understanding of Proasys and how it relates to the OMS and TWACS systems.
3. Reviews ReportIQ spike reports and uses interval data reports to determine which members need to be contacted about increased usage on their accounts.
4. Reviews MDM illegal usage and negative usage reports to identify accounts that need to be checked for tampering.
5. Must be able to perform force path modifications and create temp back feeds when necessary.
6. Must be able to analyze TWACS substation notification records and equipment statuses to aid field personnel in troubleshooting TWACS SCE issues.
7. Must have a general understanding of the TWACS job scheduler and be able to edit jobs when instructed to do so.
8. Must be able to run diagnostics on LCT devices and review reports to determine if they have been disabled.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

1. Works within the OMS and related software including Calls Manager, Crew Manager and Crew Call to identify system outages, mobilize necessary field personnel and document all outage details. Must exhibit a thorough understanding of these systems.
2. Maintains constant monitoring of all communications in the field between units and between stations, documents and records the sequential actions taken by the field crews.
3. Maintains outage reports and compiles information for monthly outage report.
4. Dispatches field units to handle service interruptions, meter connects/disconnects and any other field services, as necessary.
5. Monitors SCADA System for alarms indicating system disturbances, weather conditions and records pertinent data, system load constantly and intensely during peak load conditions; maintains appropriate records. Reports SCADA system failures as directed by supervisor.
6. Assists in issuing voltage control commands as necessary to provide load reduction during potential peak periods.
7. Issues commands through SCADA system as directed by proper Cooperative personnel, if instructions are consistent with safety and service requirements, and makes decisions regarding necessity to issue commands through SCADA for improving safety to Cooperative personnel and public.
8. Issues non-reclosing switches to Cooperative personnel and maintains record of same, and issues breaker open commands as judged necessary to ensure safety.
9. Performs Member Service duties as required.
10. Identifies mapping errors when using OMS and relays information to the mapping department so corrections can be made.
11. Monitors TWACS substation communication and command details for potential issues and makes appropriate personnel aware of concerns.
12. Issues TWACS rereads after billing and interval jobs so the read files are as complete as possible. Runs failure report after billing reads stop to identify possible outages and meter issues and then makes appropriate service orders.
13. Works within Service-Link Dispatch to send mobile service orders to appropriate field personnel.
14. Maintains TWACS meter and DSI associations.
15. Searches meters, DSI units and LCT devices into TWACS when necessary.
16. Works to resolve DSI alerts and pending commands.

Competencies

1. Ethical conduct
2. Oral and written communication skills
3. Self-motivation
4. Tact and Professionalism
5. Collaboration skills
6. Innovation
7. Accuracy
8. Multitasking skills

Supervisory Responsibility

None

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually moderate.

Physical Demands

This is largely a sedentary role, however the employee may be required to walk or stand occasionally, use hands, fingers to handle, or feel, and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

Travel

Periodic travel to state and local destinations, as well as some interstate travel is required.

Required Education and Experience

Dispatcher I

1. High School Diploma
2. Experience in meeting and dealing with people both over the telephone and in the office and use of telephone, computers, and communication systems.

Dispatcher II

1. All of the required education and experience listed above.
2. Two years or more experience as a Dispatcher I.
3. Proficiency in the objectives and essential duties section of a Dispatcher II.

Dispatcher III

1. All of the required education and experience listed above.
2. Two years or more experience as a Dispatcher II.
3. Proficiency in the objectives and essential duties section of a Dispatcher III.

Preferred Education and Experience

Dispatcher I, II, III           

1. Two-Year Technical Degree
2. Knowledge of the electric utility industry.

Additional Eligibility Qualifications

1. Valid Driver’s License.
2. Legally eligible to work in the United States.

AAP/EEO Statement

Aiken Electric Cooperative, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At-Will Employment Statement

This job description is intended to outline the general duties and responsibilities of the position and is not a binding contract. Employment with Aiken Electric Cooperative, Inc. (AEC) is on an at-will basis, which means that either the employee or AEC may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason.

This document does not create an employment contract, expressed or implied, nor does it modify the at-will nature of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Due to the nature of an electric and broadband utility, all employees are subject to working extended hours, holidays, nights, and weekends with or without notice. All employees of Aiken Electric Cooperative, Inc. may be required to work during Annual Meeting. Additional duties or responsibilities may be assigned.

Signatures
This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee__________________________________ Date_____________

NRECA Electric Cooperative Employee Competencies