AEC has an immediate opening for a temporary full time Dispatcher.  The assignment will be for approximately one year from the date of hire.  This position is a rotating 12 hour shift, days and nights.  Please see job description below.
 
AIKEN ELECTRIC COOPERATIVE, INC
AIKEN, SOUTH CAROLINA
                                          
Job Title: Dispatcher
Department: Engineering
Reports To: Manager Engineering 
Prepared Date: 12/30/2010
Approved Date:  4/26/11
Approved By:  Robyn McCay
 
Summary Provide constant, rapid and accurate communications between field units and operations base.
 
Essential Duties and Responsibilities include the following. Other duties may be assigned.
 
Performs limited Customer Service duties by receiving after hours calls in office.  Takes appropriate action.
 
Dispatches field units to handle service interruptions, meter connects/disconnects and any other field services, as necessary.
 
Maintains constant monitoring of all communications in the field between units and between stations.
 
Maintains documents and records the sequential actions taken by the field crews.
 
Receives and handles calls from consumers reporting lack of hot water.  Determines whether Load Management is controlling or if there is a switch defect.  Dispatches personnel if necessary.
 
Prepares monthly reports.
 
Maintains outage reports and compiles information for monthly outage report.
 
Studies and becomes familiar with the total transmission system that serves the Cooperative to improve judgment in dispatching.
 
Maintains general supervision of activities inside and outside of the building while on duty.
 
Monitors SCADA System for alarms indicating system disturbances.
 
Monitors weather conditions and records pertinent data.
 
Monitors system load constantly and intensely during peak load conditions.
 
Remains constantly informed of current electric system configuration.
 
Assists in issuing voltage control commands as necessary to provide load reduction during potential peak periods.
 
Creates hard copy reports through SCADA as judges necessary to document system conditions.
 
Issues commands through SCADA system as directed by proper cooperative personnel, if instructions are consistent with safety and service requirements.
 
Issues commands through SCADA as necessary to provide maximum safety to Cooperative personnel and public.
 
Makes decisions regarding necessity to issue commands through SCADA for improving safety to Cooperative personnel and public.
 
Issues non-reclosing switches to Cooperative personnel and maintains record of same.
 
Issues breaker open commands as judged necessary to ensure safety.
 
Provides report to following operator concerning system conditions and status.
 
Reports SCADA system failures as directed by supervisor.
 
Maintains Walkie-Talkie log.
 
Establishes and maintains contacts and relationships for the purpose of coordination and communication with internal customers, external customers, government agencies and the general public as appropriate. 
 
Building Security – maintain spare key log, distribute spare keys, record (non co-op) vehicles entering the warehouse gate.   Monitor security cameras and notify proper authorities when necessary.
 
Performs such other duties as required.
 
Supervisory Responsibilities                                             
This job has no supervisory responsibilities.
 
Competencies                                            
To perform the job successfully, an individual should demonstrate the following competencies:
 
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
 
Design - Generates creative solutions; Demonstrates attention to detail.
 
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
 
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress;  Manages project team activities.
 
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
 
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
 
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
 
Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions; Participates in meetings.
 
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
 
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
 
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
 
Business Acumen - Understands business implications of decisions.
 
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
 
Diversity - Shows respect and sensitivity for cultural differences.
 
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
 
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
 
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
 
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
 
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
 
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
 
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
 
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
 
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
 
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
 
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
 
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
 
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
 
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
 
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience                                           
High school graduate required.  Two-year technical degree preferred.  Should have experience in meeting and dealing with people both over the telephone and in the office. Experienced in the use of telephone, computers, and communication equipment.
 
Language Skills                                                     
Ability to read, analyze, and interpret general business manuals, correspondence, technical procedures, and/or governmental regulations.  Ability to write reports.  Ability to effectively present information and respond to questions from internal and external customers of the Cooperative.
 
Mathematical Skills                                              
Ability to work with mathematical concepts. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to apply mathematical concepts to practical situations.
 
Reasoning Ability                                                 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written and/or oral form.
 
Computer Skills                                                    
To perform this job successfully, an individual should have knowledge of Contact Management systems; Spreadsheet software and Word Processing software.
 
Other Qualifications                                             
Must have working knowledge of pertinent Cooperative policies, retail rates and procedures.  Should possess knowledge of principles and practices involved in basic office procedures and record keeping.
 
Must be interested in Cooperative's objectives and programs.  Must project a favorable impression to consumers.  Must be able to adjust to varied duties. 
 
Must be of high integrity and have good personal habits.  A good disposition and tact in dealing with members is essential.  Must be able to pass required Cooperative drug screen for the position.
 
Must be able to express self verbally and in writing effectively.  Must be able to maintain amicable relations with all Cooperative personnel and the public at all times.  Must have demonstrated ability to use office equipment, Microsoft Word and Excel to maintain accurate records. 
 
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms and is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.
 
Work Environment
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.  The noise level in the work environment is usually moderate.
 
Note: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.